First time logging into the support portal using the Internet Explorer browser

When you click on the link in the email provided in your support ticket  a new window will pop up and it will say: “Certificate Error: Navigation Blocked”

You will then need to click on the section that says: “Continue to this website (not recommended)”

This will take you to the portal page.

You need to click on the “Sign up” tab

You will then be sent to a page that will ask for your Full Name and your Email. Once you have filled this information in you will click on “Register”

If you get the response “email is already in use” then click on the link “Reset my password” and you will get an email.